Refund Policy

If you have received a product with an issue, simply contact our customer support team.

Please keep the following information ready:

• Order ID / Invoice Number
• Your name and registered phone number
• A short description of the issue
• Photos of the product, where required
• Photos of the packaging, especially in case of transit damage
• A short video, if it helps demonstrate the issue

That's it.

You don't need to figure out the return process yourself.

Our support team will guide you through the next steps.

Please contact us before sending the product back or arranging your own return shipment.

Not every furniture issue requires a return.

For example, if you have:

Missing Hardware

We may arrange the required eligible parts.

Assembly Difficulty

Our team can guide you through the assembly process where applicable.

Minor Product Issue

We may be able to resolve the issue through an eligible replacement part or repair.

Manufacturing Defect

Depending on the nature of the defect, we may arrange a replacement, repair, exchange, or refund.

Transit Damage

After reviewing the available information, we will guide you through the appropriate replacement or return process.

Wrong Product

If you receive an incorrect product or variant due to an order-fulfilment issue, our team will assist you with the appropriate resolution.

Our Promise

You don't have to worry about choosing the right solution. We'll help you with it.

Once you contact us, our team may ask for photographs, videos, order details, or other information needed to understand the issue.

For certain returns, the product may need to be inspected after pickup or receipt.

Once the issue and eligibility have been verified, we will confirm the available resolution with you.

Where a return is approved, our team will provide the necessary return or pickup instructions.

Important

Please do not send a product back without receiving return instructions from our support team.

This helps us identify your order correctly and process your request without unnecessary delays.

If a refund is approved, we will initiate it through the original payment method or the applicable payment/sales channel used for the order.

We do not normally provide cash refunds.

After the refund has been initiated, the time taken for the amount to appear in your account may depend on:

• Your bank
• Card issuer
• Payment gateway
• UPI/payment provider
• Marketplace or sales channel

We will provide relevant refund information or transaction details where available.

We aim to process approved refunds as quickly as reasonably possible.

The final time taken can depend on whether the product needs to be returned or inspected and how quickly the payment provider or bank processes the refund.

Simple Process

Request → Verification → Approval → Return/Pickup if required → Refund Initiated

If your approved refund has not appeared within the expected processing period communicated by our team, simply contact us with your Order ID and refund details.

We'll help you track the issue.

We want to make genuine returns easy, but certain situations may not qualify for a return, replacement, or refund.

These may include:

• Damage caused by misuse, negligence, or improper handling after delivery.
• Damage caused by incorrect installation or unauthorized modification.
• Products that have been altered, repaired, painted, drilled, or structurally modified without authorization.
• Normal wear and tear from regular use.
• Damage caused by unsuitable cleaning products or improper maintenance.
• Products returned without prior approval or return instructions.
• Requests made outside the applicable return/claim period.
• Products that do not meet the applicable return-condition requirements.
• Custom-made or personalized products, where applicable, unless there is a verified manufacturing defect or another legally applicable reason for return.
• Minor differences in colour, texture, wood grain, finish, or appearance that are normal characteristics of the material or manufacturing process.

We Don't Want You to Lose Money Unnecessarily

If an issue can reasonably be solved through replacement parts, assembly assistance, repair, or another suitable solution, we may recommend that option instead of requiring a complete product return.

Nothing in this policy limits any rights or remedies available to customers under applicable law.

Having an Issue? Contact Us First.

Many furniture-related problems can be solved without sending the entire product back.

Our team may be able to help with:

Assembly Guidance

Help with basic assembly or installation-related questions.

Missing Hardware

Assistance with eligible missing screws, fittings, or hardware.

Replacement Parts

Replacement of eligible parts where available.

Minor Damage Support

Help with eligible issues that don't require a complete return.

Product Usage Guidance

Help with proper use, care, and maintenance.

Why Contact Us First?

Because we want to save you the time, effort, packaging, and inconvenience of a return whenever a simpler solution is possible.

Where a return is approved and pickup is applicable, our team will provide the relevant pickup or return instructions.

Please keep the product and its components safely packed until the return process is completed.

If the original packaging is available, we recommend keeping it until you are satisfied that the product does not need to be returned.

The exact pickup process may vary depending on your location, product, courier availability, and the applicable sales channel.

For eligible product issues, we may offer a replacement or exchange where appropriate.

A replacement may be preferred when:

• The product has a verified manufacturing defect.
• The wrong product was delivered.
• The product was significantly damaged during transit.
• An essential component cannot reasonably be repaired or replaced separately.

Replacement availability may depend on stock and product availability.

If the same product is unavailable, our support team will discuss the available options with you.

If your order was placed through a third-party marketplace or sales channel, the
return, replacement, cancellation, and refund process may also be subject to
that platform's applicable policies.

In such cases, we will assist you as much as possible while following the applicable
platform process.

We're Here for You.

If you're unsure whether your order qualifies for a return, replacement, exchange, or refund, don't worry about figuring it out yourself.

Just contact us with your Order ID and tell us what happened.

Our support team will guide you through the best available solution.

EMAIL US

sales@anishwarfurnitures.com

CALL / WHATSAPP

+91 7849952015

SUPPORT HOURS

Monday – Saturday: 9:00 AM – 6:00 PM

Sunday: Closed

Fair. Simple. Customer First.

At Anishwar Furniture, we believe that buying furniture should be a comfortable experience — and that support shouldn't stop after delivery.

We are committed to:

FAIR & TRANSPARENT RESOLUTION

We review genuine product-related concerns carefully.

QUICK CUSTOMER SUPPORT

Our team is here to help you when something isn't right.

SIMPLE COMMUNICATION

Tell us the problem and we'll guide you through the next step.

PRACTICAL SOLUTIONS

Whenever possible, we'll try to resolve the issue through parts, repair, replacement, exchange, or another suitable solution before asking you to return the entire product.

CUSTOMER-FIRST EXPERIENCE

Our goal is not to make returns difficult. Our goal is to make sure genuine issues are resolved fairly and efficiently.