DELIVERY & SHIPPING POLICY

We begin processing your order after the order has been successfully confirmed.

Ready Stock Products

Products available in ready stock are generally processed and prepared for dispatch as quickly as possible.

Made-to-Order Products

Made-to-order products require additional production time before dispatch.

Custom Furniture

For customized furniture, the production and dispatch schedule will be discussed and confirmed with the customer before or during order processing.

Large / Bulk / Institutional Orders

For bulk, commercial, institutional, or large-volume orders, dispatch and delivery schedules will be mutually agreed upon based on the purchase order and production requirements.

Important

The processing time is different from the delivery transit time.

Your estimated delivery date may therefore depend on both:

Order Processing + Production (where applicable) + Transportation Time

If an unexpected delay affects your order, our team will make reasonable efforts to keep you informed.

Once your order has been dispatched, the time required for delivery depends mainly on the destination and transportation route.

As a general guideline:

METRO CITIES

Approximately 2–5 working days after dispatch, depending on the product and logistics route.

TIER-2 & TIER-3 CITIES

Approximately 3–7 working days after dispatch.

RURAL / OTHER LOCATIONS

Approximately 5–10 working days after dispatch, depending on accessibility and courier coverage.

LARGE FURNITURE / SURFACE TRANSPORT

Delivery time may be longer and will depend on the transport route and shipment size.

Please Note

These are estimated transit timelines, not guaranteed delivery dates.

Actual delivery may take longer due to:

• Weather conditions
• Transport delays
• High shipment volumes
• Local restrictions
• Public holidays
• Remote-area transportation
• Road or route conditions
• Unforeseen circumstances

Where a specific delivery date is provided on the product page or confirmed by our team, that product-specific estimate will take priority.

We deliver across India, but some locations may fall under Out of Delivery Area (ODA) or remote-service zones.

Deliveries to such locations may require additional transportation time.

In such cases:

• Additional transit time may apply.
• Delivery may be completed through a nearest available delivery point or transport hub where doorstep service is not available.
• Additional freight or transportation charges may apply in certain cases, especially for locations requiring special transportation arrangements.
• Our team may contact you if additional arrangements are required before dispatch.

We will make reasonable efforts to communicate any such requirement before proceeding wherever possible.

We recommend that you carefully inspect the package when it is delivered.

Please Check:

• Outer packaging condition
• Visible damage to the package
• Number of packages received
• Any visible signs of mishandling
• Product condition after opening, where practical

If the Package Appears Seriously Damaged

Please:

1. Take clear photographs of the package.
2. Take photographs/videos of the visible damage.
3. Inform the delivery partner where appropriate.
4. Mention the issue on the delivery receipt/POD where the delivery process allows it.
5. Contact Anishwar Furniture Customer Support as soon as possible.

If You Discover Damage After Opening

Don't worry.

Take clear photographs/videos of the product, packaging, and affected area and contact our support team.

Our team will review the issue and guide you regarding the appropriate solution.

A
delivery may be unsuccessful when:

• The customer is unavailable
       at the delivery location.
• The shipping address is
       incomplete or incorrect.
• The provided phone number is
       unreachable.
• The customer is unable to
       accept the shipment.
• The delivery location is
       inaccessible to the assigned vehicle.
• The courier or transport
       partner cannot safely access the delivery location.
• Delivery attempts are
       unsuccessful.

In such
situations, the courier or transport partner may make another delivery attempt
where available.

If the
shipment cannot be delivered after the applicable attempts, it may be returned
to the sender or processed according to the applicable logistics and return
policy.

Important

Additional
shipping or re-delivery charges may apply where a failed delivery is caused by
an incorrect address, customer unavailability, or other circumstances
attributable to the customer, where permitted by the applicable order terms.

To help us deliver your order smoothly, customers are requested to:

PROVIDE CORRECT DETAILS

Provide a complete and accurate delivery address, PIN code, and active mobile number.

BE AVAILABLE

Ensure that someone is available to receive the shipment when delivery is scheduled.

CHECK THE PACKAGE

Inspect the package for visible damage at the time of delivery wherever possible.

PROVIDE ACCESS

Ensure that the delivery location can reasonably be accessed by the applicable delivery vehicle.

KEEP PACKAGING

Where possible, retain the original packaging until you are satisfied with the product and the applicable return/replacement period has passed.

ASSEMBLY ACCESS

For products requiring assembly, ensure that the intended installation area is accessible and suitable for assembly.

Anishwar Furniture products may be supplied in different delivery conditions depending on the product.

DIY / DO-IT-YOURSELF PRODUCTS

Some products are delivered in DIY/knock-down condition and require customer assembly.

Assembly instructions or required hardware are provided where applicable.

If you face difficulty during assembly, please contact our support team before making modifications to the product.

EXPERT ASSEMBLY PRODUCTS

Certain products may be offered with expert assembly or installation arrangements, depending on the product and location.

The assembly condition mentioned on the product page/order confirmation will apply to your specific order.

Important

Delivery condition and assembly service can vary by product. Please check the product page before placing your order.

Current Anishwar product listings show both DIY and Expert-Assembly products.

We work hard to deliver orders within the estimated timeframe.

However, delays can sometimes occur due to circumstances outside our reasonable control, including:

• Severe weather
• Heavy traffic or road restrictions
• Natural events
• Transport disruptions
• Courier or logistics delays
• Public holidays
• High seasonal demand
• Remote-area transportation
• Government restrictions
• Unforeseen operational circumstances

If we become aware of a significant delay, we will make reasonable efforts to communicate the updated status to you.

A delay in delivery does not automatically qualify an order for a refund unless otherwise provided under the applicable order terms or law.

Some locations may require special transportation arrangements.

This can include:

• Remote villages
• Difficult-to-access locations
• Areas with restricted heavy-vehicle access
• Locations outside regular courier coverage
• Certain islands or geographically difficult regions

In such cases, our team may contact you to discuss the most practical delivery arrangement.

If doorstep delivery is not possible, the shipment may need to be collected from the nearest available transport hub or delivery point.

Any additional charges, where applicable, will be communicated where reasonably possible before the additional service is arranged.

If your order arrives with:

• Transit damage
• Missing components
• Missing hardware
• Incorrect product
• Incorrect variant
• Significant product-related issue

please contact our customer support team.

We will review your case and may provide:

Replacement Parts → Assembly Assistance → Repair → Replacement → Exchange → Return & Refund

The appropriate resolution will depend on the nature of the issue and the applicable product/order policy.

You Don't Have to Handle It Alone

Just share your Order ID + photos/videos of the issue, and our team will guide you through the next step.

Where tracking information is available, we may share shipment or tracking details with you after dispatch.

Depending on the logistics partner, tracking information may include:

• Shipment status
• Dispatch confirmation
• Transit updates
• Out-for-delivery status
• Delivery confirmation

For certain large furniture or surface-transport shipments, tracking may work differently from standard courier shipments.

If you have not received an expected update, you can contact our support team with your Order ID.

Anishwar Furniture offers Free Delivery on applicable orders/products, as displayed on our website.

However, certain exceptional situations may involve additional transportation costs, such as:

• Special remote-area delivery arrangements
• Additional freight requirements
• Re-delivery caused by incorrect customer information or failed delivery
• Special handling or transportation requirements
• Customer-requested delivery changes after dispatch

Where an additional charge is applicable, we will communicate it before proceeding wherever reasonably possible.

We're Here for You.

If you have any questions about your order, dispatch, delivery, tracking, assembly, or a delivery-related issue, contact our support team.

EMAIL

sales@anishwarfurnitures.com

CALL / WHATSAPP

+91 7849952015

SUPPORT HOURS

Monday – Saturday: 9:00 AM – 6:00 PM
Sunday: Closed

Please keep your Order ID / Invoice Number ready so our team can assist you faster.

At Anishwar Furniture, we believe that our responsibility doesn't end when your order leaves our facility.

We are committed to:

SAFE PACKAGING

Careful preparation of your furniture for transportation.

RELIABLE DELIVERY

Working with logistics partners to deliver your order safely.

CLEAR COMMUNICATION

Keeping you informed about important delivery updates.

CUSTOMER SUPPORT

Helping you when you have questions or face a delivery-related issue.

CUSTOMER-FIRST SERVICE

Making every reasonable effort to provide a smooth delivery experience.